We want you to be completely satisfied with your purchase. If for any reason you are not, we’re happy to offer a return or exchange.

1. Return & Exchange Window
You may return or exchange a product within 10 days of your purchase date.

2. Conditions for Returns
To be eligible for a return or exchange:

• The item must be in its original condition, unused, and in its original packaging.
• Please ensure you retain the original receipt or proof of purchase.

3. Refunds & Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment.
• You may also choose to exchange your item for a different product, whether similar or of a different kind.

If you have any questions or need to initiate a return, please contact us at online@crystalwrap.my.